Privacy Policy

We must collect a certain amount of information to provide customer service, offer new products or services, evaluate benefits and claims, administer our products and fulfill legal and regulatory requirements. Specific language and examples may not apply to all customers and the data we collect varies accordingly.

Examples include information:

• • • on your application and related forms, such as name, address, date of birth, Social Security number, gender, marital status, driving history, assets, income and investment option elections;
    • about your relationship and transactions with us, such as products or services purchased, account balances, payment history, claims history and parties to the transactions;
    • provided by your employer, benefits plan sponsor or association regarding any group product you may have, such as name, address, Social Security number, age, income and marital status;
    • from a consumer reporting agency, such as consumer’s credit worthiness and credit history;
    • from other sources, such as motor vehicle reports, medical information and demographic information; and
    • from visits to our websites, such as that provided through online forms, site visit data and online information-collecting devices known as “cookies.” Cookies enable the site to “remember” who you are so you can navigate the site more easily. They also permit you to access secured information and conduct secured transactions. We do not record personal or sensitive information in our cookies.
    • your cellphone number:  We will only message you for the events, products, or newsletters you sign up for.  We may also message you to inform you an event has been changed or cancelled.  We may message you to inform you of significant changes to your plan(s).  At ANY TIME you may opt out of messaging from us by replying “STOP” in the message window from CFIA Group.

While protecting customer information is important, we may find it necessary in the course of conducting business to disclose any information we collect about you including, but not limited to, the examples shown of the information we collect, as well as information pertaining to your beneficiaries, policy coverage and premium. This would occur in some or all of the following circumstances.

We may share information only as permitted or required by law with:

• • • our affiliates to enable them to provide customer service or account maintenance, or so they may tell you about other products or services offered that might be useful to you;
    • nonaffiliated third parties who process, service, effect, administer, or enforce a transaction that you requested or authorized, such as agents, brokers, brokerage firms, insurance companies, administrators, employer-plan sponsors, fiduciaries, and service providers;
    • other financial service companies, such as banks, insurance companies and securities brokers or dealers, with whom we have written joint marketing agreements; and
    • nonaffiliated third parties for compliance with a subpoena, fraud prevention or an inquiry from a government agency or regulator.

Personal health information will be shared only with proper written authorization or as required by law. We will not share medical information or motor vehicle reports for marketing purposes.

Information obtained from a report prepared by an insurance-support organization may be retained by that organization and disclosed to others.

We are committed to maintaining the security of our customers’ personal information. To ensure such information is used only in the manner we have described in this policy, we have instituted the following safeguards: 

• • • Employees are required to comply with our established privacy policies and procedures, which exist to protect the confidentiality of customer information. Any employee who violates our privacy policies will be subject to a disciplinary process.
    • Employees access the information only on a business need-to-know basis, such as to pay benefits or claims, underwrite a policy, administer a plan or service a customer request.
    • We maintain physical, electronic and procedural safeguards that comply with federal regulations to guard the personal information about you that we collect. Such safeguards include locked files, user authentication, encryption and firewall technology.

If required by law and upon written request, we will inform you as to whether a consumer report was requested, as well as provide the name and address of the consumer reporting agency that furnished the report.

If permitted by law, we may share credit reporting information about you with our affiliates. We are permitted by law to share other information with our affiliates, such as information related solely to our experiences or transactions with you, including account balance and payment history. If this information is shared with our affiliates, it would only be to service the business or as required by law.

If required by law and upon written request, we will make information from your file available for your review. We are unable to provide information collected in connection with, or in anticipation of, any claim or lawsuit or any medical information we have obtained from a health care provider. 

If you notify CFIA Group that any information is incorrect, we will review it. If we agree, we will correct our records. If we do not agree, you may submit a short statement of dispute, which will be included in any future disclosure of information. 

If you have any questions about the right of access or wish to access your file (as permitted by law), please contact us at the address below and include a copy of your personal identification, such as a driver’s license or photo identification.